Privacy Polic​

As soon as you visit our website Bizolve or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have about you, please contact us. We can adjust this privacy statement if we deem it necessary. We therefore recommend that you regularly review this privacy statement, as soon as you are aware of these changes. This privacy statement was last changed on September 1, 2024.

1. When do you apply this privacy statement?

This privacy statement applies to all personal data that we process and to all domains that are related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behaviour. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses my data?

Bizolve is responsible for the website bizolve.com and therefore the responsible organization for the use of your personal data as described in this privacy statement. The full details are:

Bizolve B.V.
Jan Bijlstraat 24
1782WT Den Helder
The Netherlands

KVK:
BTW:

3. Whose data do we use?

We process the personal data of everyone who has had contact with us or visited our website. This includes visitors, private customers, business customers and contacts of our partners.

4. How do we obtain your data?

We receive the data directly from you as soon as you:

• visit our website;
• create an account;
• enter data on our website;
• contact us by email, telephone or otherwise;
• gives permission for its use to one of our partners.

5. What data do we use from you?

We use the following data:

• name;
• sex;
• residential address or business address;
• delivery address;
• e-mail address;
• phone number;
• payment details;
• date of birth;
• age;
• function;
• financial details.

6. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:

• we have obtained your consent to use your personal data;
• we use your data because we want to give you the best service as a customer and we cannot do that without that information;
• we use your data to comply with the law, such as retaining data for the tax authorities.

7. How long do we keep your data?

We retain your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer of ours, we retain your data in accordance with the statutory retention period of seven years. After that, we retain your data only for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we retain specific data about you, please contact us.

8. Who do we share your data with?

We may provide your personal information to others. We will only do this if:

• we have obtained your consent to use your personal data;
• you are a customer of ours;
• we have to do that to comply with the law.

9. Where do we store your data?

We process your data within the European Economic Area (EEA). This means that we also store your data in the EEA. If you have any questions about this, please feel free to contact us.

10. How safe is your data with us?

We have done a lot to secure your data as well as possible, both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have any questions about the specific method of security, please contact us. When we share your data with others, they are also obliged to handle it with the same care as we do. If you notice that this is not the case, please let us know.

11. What can you ask of us?

Because we use your personal data, you have various rights. We have listed these rights for you below.

Right to information: We must explain to you in an understandable and clear way what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right of access: You may always ask us to view the data we have about you.

Right to correction: You may ask us to correct your data if it is incorrect or incomplete.

Right to object: You may object to the processing of your data if you do not agree with the way in which we handle your personal data. This right applies to the data that we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us. This also applies to personalized recommendations on our website.

Right to data portability: If you are a customer of ours or have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organization if you wish.

Right to restriction: You may ask us to restrict the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten: You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases, we cannot or may not delete your data yet. For example, we must retain some data for 7 years for the tax authorities.

Right to file a complaint: You may file a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us for this. You may also file your complaint with the Dutch Data Protection Authority. Of course, we hope that it does not come to that, but in extreme cases you may also go to court. In that case, the court in the place of establishment of Bizolve will handle your complaint.

How do I submit a request or complaint? Send your request or complaint to us​ via info@bizolve.com. We will process your request or complaint within 30 days. If there are multiple requests or complaints or your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask for your data to ensure that you are the correct person whose personal data it is.

12. What rules apply to this privacy statement?

Our privacy statement must meet various conditions. These conditions can be found in particular in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can indicate which data we may use from you. If you have given us permission to personalize your profile or based on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use the following types of cookies on our website:

• functional cookies, such as session and login cookies for keeping track of session and login information;
• anonymized analytical cookies, to gain insight into visits to our website based on information about visitor numbers, popular pages and popular topics.

14. What do we do with data from minors?

We do not specifically target minors with our website or as an organization. This means that if you are younger than 18 years old, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.

15. Do you have a question about this privacy statement?

Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@bizolve.com. We are happy to help you.